Glowing Cleaning Services

Last Updated: June 2026

At Glowing Cleaning Services, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website or book our cleaning services.

By accessing our website or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. We encourage you to read this document carefully to understand how your data is handled.

This Privacy Policy is incorporated into and forms part of our Terms & Conditions. Any capitalized terms not defined here will have the meaning given in those Terms.

1. INFORMATION WE COLLECT

We collect different types of information to provide, improve, and manage our services effectively.

1.A. Personal Information

We may collect personally identifiable information such as:

\nName: To identify and personalize your service experience
\nEmail Address: To send confirmations, updates, and service-related communication
\nPhone Number: To coordinate appointments, reminders, and customer support
\nPhysical Address: Required to perform cleaning services and billing

You agree that all provided information is accurate and up to date. Providing false or incomplete information may result in service restrictions or account limitations.

1.B. User Account, Password, and Security

You are responsible for maintaining the confidentiality of your account credentials.

You agree:

Not to share your password or account access
To notify us immediately of any unauthorized access
That you are fully responsible for activity under your account

If you suspect a security issue, contact us immediately at:

info@glowingcleaningservices.com

1.C. Payment Information and Billing Details

We collect payment-related information such as:

Credit/debit card details
Billing address
Transaction history

This information is used exclusively for processing payments securely through compliant payment systems.

1.D. Service Information

We may collect details related to:

Type of cleaning service requested
Frequency of service
Special instructions or preferences (eco-friendly products, pet considerations, etc.)

1.E. Automatically Collected Information

We may automatically collect:

IP address
Browser type
Device type and operating system
Website usage activity (pages visited, time spent, clicks)

This helps us improve website performance and user experience.

1.F. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze traffic and behavior
Personalize user experience

You may disable cookies through your browser settings, though some features may be affected.

1.G. Third-Party Data

We may receive information from:

Payment processors
Scheduling platforms
Marketing or analytics providers
Publicly available sources

This is used strictly to improve service accuracy and reliability.

2. HOW WE USE INFORMATION

We use collected information for the following purposes:

2.A. Service Delivery and Management

Scheduling and performing cleaning services
Managing appointments and logistics
Customizing services based on client needs

2.B. Communication and Marketing

Appointment confirmations and reminders
Customer support responses
Service updates and notifications
Promotional offers (only with consent)

You may opt out of marketing communications at any time.

2.C. Legal Compliance

We may use information to:

Comply with legal obligations
Prevent fraud or misuse
Respond to legal requests or investigations

3. DATA SHARING AND DISCLOSURE

We do not sell or rent your personal information.

We may share information only in the following cases:

3.A. Third-Party Service Providers

We may share data with trusted providers such as:

Payment processors
Scheduling systems
SMS/email communication platforms
Hosting and security services

All providers are contractually required to protect your data.

3.B. Legal Requirements

We may disclose information if required by:

Law enforcement
Court orders
Legal processes
Regulatory obligations

3.C. Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred under the same privacy protections.

3.D. With Your Consent

We may share information when you explicitly authorize it.

3.E. Anonymized Data

We may share aggregated or anonymized data that cannot identify individual users for analytics or business improvement.

4. DATA SECURITY

We implement strong security measures to protect your information:

4.A. Encryption

Data in transit is protected using SSL encryption
Sensitive data stored securely with encryption methods

4.B. Access Controls

Access is restricted to authorized personnel only
Role-based permissions ensure data protection

4.C. Security Monitoring

Regular audits and system monitoring
Detection of suspicious activity

4.D. Data Breach Response

In the event of a breach:

We will notify affected users when required by law
We will take immediate steps to secure systems
We will investigate and remediate the issue promptly

4.E. Third-Party Security

All vendors must meet strict security standards and contractual obligations.

5. DATA RETENTION

We retain personal information only as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements

After this period, data is securely deleted or anonymized.

6. USER RIGHTS

You have the following rights:

Access your personal data
Request corrections or updates
Request the deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time
File a complaint with authorities

To exercise your rights, contact:

info@glowingcleaningservices.com

Response time: up to 30 days.

7. OPT-OUT OF SMS AND EMAIL COMMUNICATIONS

7.A. Email Opt-Out

You may unsubscribe using the link in any marketing email or by contacting us directly.

7.B. SMS Opt-Out

Reply “STOP” to any SMS message to opt out.

7.C. Service Communications

Even if you opt out of marketing, you may still receive:

Appointment reminders
Service confirmations
Billing notices

7.D. Processing Time

Opt-out requests may take up to 10 business days to fully process.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to:

Improve website performance
Track analytics
Enhance user experience
Support marketing efforts

Users can control cookies via browser settings.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

9.A. Notification of Changes

We will post updates on our website and may notify users via email if changes are significant.

9.B. Material Changes

Major changes affecting data use or rights may require user acknowledgment where legally necessary.

9.C. Continued Use

Continued use of our services indicates acceptance of updated policies.

10. CONTACT INFORMATION

For questions or concerns:

Glowing Cleaning Services

Email: info@glowingcleaningservices.com

Phone: 346-523-1900

We aim to respond within 1–2 business days during business hours (Monday–Friday, 8:00 AM – 5:00 PM EST).

11. CONFIDENTIALITY AND PRIVACY POLICY

We respect your confidentiality and handle all client information with strict privacy standards.

11.A. Photos and Media

We may take before-and-after photos for:

Quality assurance
Training purposes
Service verification

We do NOT photograph:

Personal documents
Private items
Sensitive belongings

Clients may request a no-photo preference before service.

11.B. Social Media Use

With consent, we may share cleaned areas for marketing purposes. No personal items will be included.

11.C. Client Privacy Protection

All client data is used solely for business purposes and never shared without consent.

11.D. Confidentiality

All information related to client properties, operations, and personal details is treated as confidential and protected accordingly.

11.E. Client Reviews, Testimonials and Opt-Out Option for Public Sharing

Clients may opt out of allowing Glowing Cleaning Services to use their reviews, feedback, ratings, or any written or verbal commentary for marketing, promotional, or advertising purposes.

If a client opts out, all reviews and feedback will remain strictly confidential. They will not be published, shared, displayed, or used in any public or promotional format, including but not limited to our website, social media platforms, advertising materials, or third-party listings.

Glowing Cleaning Services is committed to respecting client privacy and maintaining transparency in how feedback is used. If you have any concerns, privacy requests, or specific instructions regarding the use of your information, you may contact us at:

info@glowingcleaningservices.com.

We are committed to delivering high-quality services while maintaining the highest standards of privacy, confidentiality, and client trust.

12. INFORMATION WE COLLECT – DATA

Glowing Cleaning Services (\"we,\" \"us,\" or \"our\") DOES NOT share customer opt-in information, including phone numbers, SMS consent records, or communication authorization data, with any affiliates, third parties, or external entities for marketing, promotional, or any other purposes unrelated to the direct provision of our services.

All text messaging originator opt-in data, consent records, and communication permissions are kept strictly confidential and are used solely for service-related communications.

We collect the following types of information:

Personal Information:

• Name, email address, phone number, and physical service address

• Payment information when you make a purchase, booking, or request a quote

• Opt-in records, consent timestamps, and communication preferences for SMS, email, and other channels

Non-Personal Information:

• IP address, browser type, device information, and operating system

• Website usage patterns, navigation behavior, and analytics data

• Cookies and similar tracking technologies used to improve performance and user experience

Customer Communication:

• Records of inquiries, messages, and service requests

• Appointment details, scheduling preferences, and service instructions

• Service history, feedback, and internal service notes

12.A. How We Use Your Information

We use collected data for the following purposes:

• Providing, managing, and improving our services

• Processing payments, transactions, and invoices

• Communicating with you regarding appointments, inquiries, and service updates

• Enhancing website functionality, usability, and customer experience

• Ensuring security, fraud prevention, and system integrity

• Maintaining records of communication preferences, consent, and service history

12.B. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into SMS messaging services from Glowing Cleaning Services, you agree to receive text messages related to our services, including appointment reminders, customer support, service updates, and important notifications.

Opt-In & Consent:

• You will only receive SMS messages if you have explicitly opted in

• We maintain timestamped records of all consent and opt-in actions

• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You may cancel SMS messages at any time by replying “STOP”

• You will receive a final confirmation message after opting out

• No further SMS messages will be sent unless you re-opt in

• All opt-out requests are processed immediately

Message Frequency & Content:

• Message frequency may vary depending on service activity

• Messages are strictly related to services requested

• No promotional SMS messages are sent without explicit consent

Help & Support:

• Reply “HELP” for assistance

• Or contact us at info@glowingcleaningservices.com

• Customer support is available during business hours

Carrier Information:

• Standard message and data rates may apply

• Carriers are not responsible for delayed or undelivered messages

SMS Data Protection Statement:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors strictly for operational support (such as customer service or message delivery) is permitted. All text messaging originator opt-in data and consent are excluded from any sharing with third parties.

We implement strict safeguards to protect SMS opt-in data and consent records.

12.C. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information only in the following cases:

Service Providers:

• Third-party vendors assisting with business operations (payment processing, scheduling, communication systems)

• SMS providers and messaging platforms solely for delivering authorized messages

• All service providers are contractually required to maintain confidentiality and security

Legal Compliance:

• When required by law, regulation, subpoena, or court order

• To protect our legal rights, property, or safety

• To cooperate with law enforcement when legally required

Business Transfers:

• In case of merger, acquisition, restructuring, or sale of assets

• Your data will remain protected under this Privacy Policy

All categories above exclude text messaging originator opt-in data and consent, which will never be shared with third parties except SMS delivery providers required for service execution.

12.D. Data Security

We implement reasonable and industry-standard security measures, including:

• Encryption of sensitive data in transit and at rest

• Secure authentication and restricted access controls

• Regular security audits and system monitoring

• Employee confidentiality and data protection training

• Breach detection and response protocols

• Secure backup and disaster recovery systems

However, no system is 100% secure, and we cannot guarantee absolute security of transmitted or stored data.

12.E. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and user behavior

• Remember user preferences

• Improve website functionality and performance

• Measure marketing and service effectiveness

Users may disable cookies through browser settings, but some features of the website may not function properly.

12.F. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information

• Opt out of marketing emails via unsubscribe links

• Opt out of SMS messages by replying “STOP”

• Request details on how your data is processed

• Withdraw consent for future communications

• File a complaint with a regulatory authority if applicable

To exercise your rights, contact us at info@glowingcleaningservices.com

12.G. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. We recommend reviewing their policies separately. This Privacy Policy applies only to information collected by Glowing Cleaning Services.

12.H. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most recent version will always be posted on our website with an updated effective date. For significant changes, we may notify users via email or website notice.

12.I. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, contact us:

Glowing Cleaning Services

Phone: 346-523-1900\n

Email: info@glowingcleaningservices.com\n

Website: https://www.glowingcleaningservices.com/\n

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Privacy policy

Privacy policy